Help centre
How can we help?
Common questions
28 answers
Getting startedIs Found the Look free?
Yes. When you buy through our links, the store pays us a commission. Your price stays the same.
Getting startedWhy is it invite only?
We're opening slowly so we can fix what early testers find. Request an invite and we'll email you when there's a spot.
Request an inviteGetting startedIs there an app?
The beta runs in your browser, on your phone or laptop. Phone apps come later.
Getting startedHow do I sign in?
Open the link in your invite and enter the email address it was sent to. We'll send you a one-time code. There's no password to set.
Getting startedCan I share my invite?
No. Each invite is for one person, and signing in only works with the email address it was sent to.
Screenshots and resultsWhich screenshots work best?
Any post, reel or pin you've saved from TikTok, Instagram or Pinterest. You don't need to crop it. We'll find the outfit.
Screenshots and resultsWhat do Exact match, Similar and Spend less mean?
Exact match is the item itself, when we can find it. Similar is a close match. Spend less is a version that costs less.
Screenshots and resultsWhy didn't I get an exact match?
Not every piece is still for sale, or sold online at all. When we can't find the exact item, we still show close matches and a version that costs less.
Screenshots and resultsCan it match makeup shades?
Yes. Lipstick and nail colors are matched to what's in the photo.
Screenshots and resultsDoes it find small accessories?
Yes. Hair clips, earrings, belts: the pieces that finish the outfit.
Price alertsHow do price alerts work?
Save a piece and we'll email you when its price drops.
Price alertsHow do I stop price alerts?
[How to turn off alerts, for example the unsubscribe link in each alert email.]
AskWhat can I ask about a piece?
Fit, fabric, or what to wear it with. Ask right next to the piece.
Screenshots and resultsCan I use a link or a photo instead of a screenshot?
Yes. Paste a link to a post or product page, take a photo, or connect Instagram or Facebook.
Modes and AIWhat are Traditional, AI mode and Custom?
Three ways to use the app. Traditional is a classic shop with filters. AI mode puts a styling assistant and your avatar in the middle. Custom lets you build your own page from widgets like the trend desk, price moves and your closet.
Modes and AIHow do I create my avatar?
[What we ask for to create an avatar, e.g. height and body type, and whether a photo is needed.] You can also import one, and change it any time.
Modes and AICan I try outfits in different scenes?
Yes. Put your avatar in different scenes and backgrounds, like a street, an office or a wedding.
Modes and AIHow does skin tone and color matching work?
[How we match skin tone, and the seasonal palettes we use for clothes and makeup.]
Closet and communityWhat is the closet?
One place for the pieces you own. Things you buy through Found the Look are added for you, and you can add anything else by taking a photo.
Closet and communityWhat is closet plus one?
Pick pieces from your closet and we suggest the one item that finishes the outfit.
Closet and communityWho can see what I post to the community?
[Who can see community posts, and how to make a post private or delete it.]
Closet and communityCan I share a find to Instagram or Facebook?
Yes. Share a find or a purchase to Instagram or Facebook, or post it to the community.
Plans and billingWhat's the difference between Free and Plus?
Free covers search, results, price alerts, your closet and the community, with a set number of AI tries. Plus raises the AI limits and adds avatar try-ons in any scene.
Compare plansPlans and billingWhat happens when I run out of free AI tries?
Everything else keeps working. Your tries refill at [refill time], and we'll let you know when they're back.
Plans and billingCan I buy inside the app?
[Checkout partner] handles in-app checkout for [participating stores]. You can always finish at the store's own site instead.
Account and privacyWhat happens to my screenshots and photos?
[One-line privacy summary covering screenshots, photos and avatar data, checked against the privacy policy before launch.]
Read the privacy policyAccount and privacyHow do I delete my account?
[Account deletion steps.] You can also ask us to do it through the contact form.
Contact usAccount and privacyFound something broken or confusing?
Reply to any email from us, or use the contact form. Every message reaches a person.
Contact usStill stuck?
Send us a message. Every message reaches a person.